Privacy Policy

At 1LifeTrip ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, make a booking, contact us, or interact with our services.

By accessing our website or using our services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of information:

Personal Information

When making a booking, contacting us, or interacting with our services, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing and payment details
  • Emergency contact details where required
  • Travel preferences and special requests
  • Identification or passport information where necessary for travel purposes

Booking Information

When booking a tour or travel experience, we may collect:

  • Selected trip or destination
  • Travel dates
  • Number of passengers
  • Accommodation preferences
  • Additional requests or requirements

User-Generated Content

Where customers submit reviews, testimonials, photographs, or feedback, we may collect:

  • Your name
  • Review or feedback content
  • Ratings
  • Images or media submitted voluntarily

Automatically Collected Information

When visiting our website, certain information may be collected automatically, including:

  • IP address
  • Device and browser information
  • Website usage data
  • Pages viewed and interaction history
  • Referral sources and session activity

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing and managing bookings
  • Providing customer support and responding to enquiries
  • Sending booking confirmations, updates, and travel information
  • Improving our website, services, and customer experience
  • Preventing fraud and maintaining security
  • Meeting legal and regulatory obligations
  • Sending promotional communications and travel offers where consent has been provided

3. Payment Information

Payments made through our website or booking systems are processed securely via trusted third-party payment providers.

1LifeTrip does not store complete debit or credit card information on its own servers.

Please note that third-party payment providers may operate under their own privacy policies and terms.

4. Sharing of Informatio

We do not sell, rent, or trade personal information to third parties.

However, we may share information where necessary with:

  • Transport providers
  • Hotels and accommodation providers
  • Tour operators and activity providers
  • Payment processing companies
  • IT, hosting, and technology providers
  • Legal or regulatory authorities where required by law

Information is only shared where reasonably necessary to deliver services or comply with legal obligations.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality and performance
  • Remember user preferences
  • Analyse website traffic and usage patterns
  • Enhance the overall browsing experience

Users may disable cookies through their browser settings; however, some website features may not function correctly as a result.

6. Data Security

We implement appropriate technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss, disclosure, or alteration.

While we take reasonable precautions to safeguard data, no online platform or transmission method can guarantee complete security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide travel and booking services
  • Maintain operational and financial records
  • Meet legal, tax, and regulatory obligations
  • Resolve disputes or enforce agreements

Once information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Marketing Communications

With your consent, we may send:

  • Promotional offers
  • Tour announcements
  • Travel inspiration and updates
  • Special event notifications

You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link included in emails
  • Contacting us directly

9. Photography & Promotional Media

Photographs and videos may occasionally be captured during tours or events for marketing and promotional purposes.

Guests who do not wish to appear in promotional content should notify 1LifeTrip in advance of travel or inform the tour leader during the trip.

10. Third-Party Websites

Our website may contain links to external websites or third-party services.

1LifeTrip is not responsible for the content, security, or privacy practices of third-party websites, and users access them at their own discretion.

11. Children’s Privacy

Our services are not directed towards children under the age of 13 without parental or guardian supervision.

We do not knowingly collect personal information from children without appropriate consent.

12. Your Rights

Subject to applicable data protection laws, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data where applicable
  • Withdraw consent for marketing communications
  • Request restriction of certain processing activities

Requests relating to personal data may be submitted using the contact details below.

13. Changes to This Privacy Policy

1LifeTrip reserves the right to amend or update this Privacy Policy at any time.

Any updates will be published on this page together with a revised “Last Updated” date.

14. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

1LifeTrip
Email: 1lifetriphelp@gmail.com
Website: www.1lifetrip.co.uk